Terms of Use
Last updated: June 22, 2026.
1. ABOUT THESE TERMS
These Terms of Use ("Terms") govern your access to and use of the Talk To The
Home platform, websites, and services (the "Service"), operated by Talk To The
Home ("Talk To The Home," "we," "us"). By creating an account, subscribing, or
using the Service, you agree to these Terms. If you do not agree, do not use the
Service.
2. WHAT THE SERVICE DOES
Talk To The Home provides an AI-powered assistant that lets prospective buyers
ask questions about a real estate listing by phone, text, or web chat, using
information supplied by the listing agent. We provide software and communication
tools only. We are not a real estate brokerage, agent, lender, or advisor, and
we are not a party to any transaction between buyers and agents.
3. ACCOUNTS AND ELIGIBILITY
The Service is offered to licensed real estate professionals and authorized
users. You must provide accurate account information, keep your credentials
secure, and are responsible for all activity under your account. You must be able
to form a binding contract and use the Service in compliance with all applicable
laws and your brokerage's policies.
4. YOUR RESPONSIBILITIES AS AN AGENT
You are solely responsible for the listings, content, and information you add to
the Service. You represent that you are authorized to market each listing and to
publish its information, and that the information is accurate and not misleading.
You agree to comply with all applicable real estate, advertising, fair housing,
human rights, and privacy laws. You are responsible for reviewing AI-generated
responses and the data the assistant draws from.
5. THE AI ASSISTANT — NATURE AND LIMITATIONS
The assistant generates responses automatically from listing data and may be
inaccurate, incomplete, or out of date. Responses are not professional, legal,
financial, or real estate advice and do not create an agency relationship. Buyers
should confirm any material information directly with the listing agent before
relying on it. We do not guarantee the assistant will be available, error-free,
or fit for any particular purpose.
6. SUBSCRIPTIONS, BILLING, AND CANCELLATION
Paid features are offered on a per-listing subscription basis billed through our
payment processor. By subscribing you authorize recurring charges until you
cancel. Fees are non-refundable. You may cancel a listing's subscription at any
time; cancellation takes effect at the end of the current billing period, and you
will not be charged again. When the period ends, the listing's phone number is
released. Prices and plans may change on notice.
7. PHONE NUMBERS
The Service assigns a phone number to each active listing. Numbers provided as
part of a plan ("included numbers") are released when the listing ends. Numbers
you purchase as your own ("owned numbers") remain available in your account for
reuse, subject to your active subscription. You may not use assigned numbers for
any purpose other than the Service.
8. ACCEPTABLE USE
You agree not to: (a) submit false, unlawful, or infringing content; (b) use the
Service to harass, defraud, or send unlawful communications; (c) violate fair
housing, human rights, anti-spam (including Canada's Anti-Spam Legislation, or
CASL), or privacy laws; (d) attempt to disrupt, reverse engineer, or gain
unauthorized access to the Service; or (e) resell the Service without our written
consent.
9. BUYER COMMUNICATIONS AND CONSENT
Calls, texts, and chats may be recorded, transcribed, and processed by automated
systems and third-party providers to operate the Service. Where you collect buyer
contact details or opt-ins through the Service, you are responsible for obtaining
and honouring all consents required under CASL and applicable privacy law,
including providing a working unsubscribe mechanism.
10. INTELLECTUAL PROPERTY
We retain all rights in the Service and our software. You retain rights in the
listing content you provide and grant us a licence to host, process, and display
it as needed to operate the Service.
11. DATA AND PRIVACY
Our handling of personal information is described in our Disclaimer & Privacy
Notice, which forms part of these Terms.
12. DISCLAIMERS
The Service is provided "as is" and "as available" without warranties of any
kind, to the fullest extent permitted by law.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Talk To The Home will not be liable for
indirect, incidental, special, or consequential damages, or for lost profits or
data. Our total liability for any claim relating to the Service is limited to the
greater of the amounts you paid us for the Service in the 12 months before the
claim, or CAD $100.
14. INDEMNIFICATION
You agree to indemnify and hold Talk To The Home harmless from claims arising out
of your content, your use of the Service, or your breach of these Terms or
applicable law.
15. TERMINATION
We may suspend or terminate access for breach of these Terms or to comply with
law. You may stop using the Service at any time.
16. CHANGES TO THESE TERMS
We may update these Terms from time to time. Material changes will be posted here
with a revised date, and continued use means acceptance.
17. GOVERNING LAW
These Terms are governed by the laws of the Province of Ontario and the laws of
Canada applicable there, without regard to conflict-of-laws rules. The courts
located in the Province of Ontario will have jurisdiction over any dispute.
18. CONTACT
Questions about these Terms: legal@talktothehome.ca.